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Total Defender

Defend chargebacks with a unified approach to fraud through Total Defender.
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Reduce Costs

Tackle undefended chargebacks and high-risk transactions with ease in Total Defender.

Stay in Business

Discover over 120 fraud tools that work in real-time to minimise friction and losses in the payment journey.

Safer Checkouts

Scale across multiple markets and commerce channels with real-time transaction screenings and a robust risk prevention strategy.

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Higher Win Rates

Boost positive outcomes against disputes with a streamlined approach to chargebacks.

Your 2-Click
Defence Against Fraud

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Total Defender
In Action

A unique, quick and simple response to chargebacks.

Create Your Defence

Compile your defence with Total Defender’s simple document upload tool.

Real-time Updates

Click Defend to begin tracking your defence in real-time with clear status updates directly within Total Defender.

Chargeback Alert Management

  • Handle disputes quickly with a streamlined de-escalation process.
  • Minimise further costs to processing and quickly refund or reverse transactions categorised as high-risk.
  • Reconcile disputes to previous alerts with simple actions that amend your dispute case.

Actionable Risk Data

Take action to prevent chargebacks with consolidated risk data in Total Defender.

TC40

TC40 alerts are sent by the issuing bank when a customer makes a fraud claim.

ETHOCA Alerts

Receive direct-from-source issuer data with Ethoca Alerts and drastically reduce the time it takes to be alerted of confirmed fraud.

SAFE

Receive pre-risk data with SAFE alerts. Get notified when a customer makes a fraud claim with their issuing bank.

Total Transparency with Total Defender

Understand every fee associated with your chargeback alerts. Communicate directly with issuers to ensure your response to fraud is effective.
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All-In-One Risk Management

Discover every tool against chargebacks —before they can become a risk to processing.

Complete Visibility

Download your chargeback defence to receive a complete overview of your customer’s transactions.

Defence Customisation

Strengthen your defence at any time by adding or replacing any evidence to your chargeback case.

Dynamic Alert Filtering

Find what you need quickly. Filter your chargeback data by dispute type and status with our quick search tools.

Trackable Changes

Monitor your chargeback defence directly within your Total Defender dashboard with automated and clear-to-read case updates.

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